Privacy policy

DOCTORS AT SOAP cares a lot about your privacy. We therefore process only data that we need for performing (and improving) our services and handle the information we have collected about you and the use of our services with care.

We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and software for calendar management. The effective date for the validity of these terms is 26-03-2024, with the publication of a new version all previous versions lapse. This privacy policy describes what data about you is collected by us, what this data is used for, and with whom and under what conditions this data may optionally be shared with third parties.

We also explain to you how we store your data and how we protect your data against misuse and what rights you have with respect to the personal data you have provided to us. If you have questions about our privacy policy, you can contact our contact person for privacy matters. You will find the contact details at the end of our privacy policy.

 About data processing

Below you can read how we process your data, where we store it (or have it stored), what security techniques we use and for whom the data is accessible.

 Categories of personal data

By using the website and our booking system, you leave certain data with us. This also happens with us in the context of the execution of the treatment agreement. These can be personal data. We store and use only the personal data that is provided directly by you or which at the time of submission is clear that it is provided to us for processing.

Depending on the service you use, we can collect the following data:

● Name and address data;
● Gender;
● Email address;
● Phone number;
● Data concerning your health;
● Information about your appointment;
● IP address;
● Payment data;
 

Basis for data processing

We may only lawfully process personal data from you if we do so on the basis of a legal basis. We process your personal data because this is necessary for the execution of the agreement between you and us, as laid down in Article 6, paragraph 1, sub b of the General Data Protection Regulation (GDPR). Additionally, we may process your personal data for another legitimate interest, such as informing our clients about current affairs or changes in our services. This legal basis is laid down in Article 6, paragraph 1, sub f of the GDPR.

 Purposes of data processing

The personal data collected by us is used for the following purposes:

● Creating your account at DOCTORS AT SOAP
● Maintaining your personal client card
● Scheduling an appointment
● Maintaining the information you have provided that is necessary for your treatment

 Online shop software Magento

Our online shop has been developed with software from Magento. Personal data that you provide to us for our services will be shared with this party. Magento has access to your data to provide us with (technical) support, they will never use your data for another purpose. Based on the agreement we have concluded with them, Magento is obliged to take appropriate security measures. These security measures include the application of SSL encryption, a strong password policy, and secure data storage. Magento reserves the right to share collected data within its own group and affiliated partners to further improve the service. Magento takes into account the applicable legal retention periods for (personal) data.

Web hosting

Our online shop has been developed with software from Magento, we have chosen another party for our web hosting.

Personal data that you provide to us for our services are shared with this party. Our web hosting party has access to your data to provide us with (technical) support, they will never use your data for another purpose. Our web hosting adheres to legal standards regarding the implementation of appropriate security measures to be taken. These security measures include the application of SSL encryption and a strong password policy. Regular backups are made to prevent data loss.
 Email and mailing lists

Our website uses an external party to handle the email traffic originating from
our website and possibly sending newsletters. All confirmation emails you receive from our website and web forms are sent via the servers of this provider. The execution and management will be done by our own employees. Your name and email address will never be used for own purposes.

At the bottom of every email that is automated via our website, you see the 'unsubscribe' link. If you click on it, you will no longer receive any email from our website. This can severely diminish the functionality of our website!
 

Reviews

We collect reviews through the platform of Salonized and Kliniekervaringen.nl. If you leave a review via our website, you are required to provide your name and email address. Salonized and Kliniekervaringen.nl share this information with us so that we can link the review to your order or treatment. Salonized and Kliniekervaringen.nl have taken appropriate technical and organizational measures to protect your personal data. We never publish your email and full name, only your first name and the content of the review.
 
 Purpose of data processing

We use your data exclusively for our services. This means that the purpose of processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to - other than at your request - contact you at a later time, we explicitly ask you for permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality based on the agreement between them and us, or an oath or legal obligation. Data that is automatically collected by our website is processed with the aim to further improve our services. This data (for example, your IP address, web browser, and operating system) is not personal data.

Cooperation with fiscal and criminal investigation

In some cases, DOCTORS AT SOAP or DOCTORS AT SOAP may be required by law to share your data in connection with a fiscal or criminal investigation by government authorities. In such a case, we are forced to share your data, but we will oppose this within the possibilities offered by law.

Retention periods

We retain your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a forget request. Based on applicable administrative obligations, we need to keep invoices with your (personal) data, so we will keep these data for as long as the applicable term runs.
 

Your rights

Under applicable Dutch and European legislation, you as a data subject have certain rights concerning the personal data that is processed by or on behalf of us. Below we explain what rights these are and how you can invoke these rights.

Right of access

You always have the right to access the data that we (have) processed, which relate to you or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is honored, we will send you a copy of all data with an overview of the processors who have these data, to the email address known to us, mentioning the category under which we have stored this data.

Right to rectification

You always have the right to have the data that we (have) processed, which relate to you or can be traced back to you, adjusted. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is honored, we will send you a confirmation that the data has been adjusted to the email address known to us.

Right to restrict processing

You always have the right to restrict the data that we (have) processed, which relate to you or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is honored, we will send you a confirmation that the data will no longer be processed until you remove the restriction.
 

Cookies Google Analytics and Facebook

Through our website, cookies are placed by the American company Google, as part of the "Analytics" service. We use this service to keep track of and get reports on how visitors use the website. This processor may be required by applicable legislation to provide access to these data. We collect information about your browsing behavior and share this data with Google. Google can interpret this information in conjunction with other datasets and thus track your movements on the Internet. Google uses this information to offer, among others, targeted advertisements (Adwords) and other Google services and products.

Cookies are small text files that are placed on a computer, phone, or tablet. The cookies are read by the browser (e.g., Google Chrome, Internet Explorer, Safari, Firefox) when opening an internet page. The creator of a cookie determines what he places in the relevant cookie in terms of text files. As long as you as a user do not enter any personal data on the site you visit, the cookie cannot contain this information either. There are direct and indirect cookies, also known as first- and third-party cookies. Cookies are essentially not dangerous; they are not computer programs and cannot be used to spread computer viruses. Google Google Analytics helps us find out what is better and what is considered important by you. Google Analytics places 4 cookies with the following names: utma, utmb, utmc and utmz.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, on this page, you will always find the most recent version.
 

Contact details

DOCTORS AT SOAP & DOCTORS AT SOAP

van Baerlestraat 122
1071 BD Amsterdam
Nederland

T (020) 673 05 06
E info@doctorsatsoap.com
Ask for the contact person for privacy matters
 

Disclaimer
DOCTORS AT SOAP appreciates your visit to its website. Although the information on this site is displayed as accurately and current as possible on a permanent basis, the information on this site is always reserved. Therefore, no rights can be derived from the content of this website in any way.
 

Copyright
Information on this website, regardless of the form of publication, such as texts or images, may not be modified, reproduced, transported, or distributed without prior written permission obtained.
 

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