Terms and conditions

1. Provision of Information

Doctors at Soap informs its clients about the proposed research, treatment plan, treatment, and health condition in a clear manner.

A consultation at Doctors at Soap is always free and without obligation.

Doctors at Soap only performs treatments from the age of 18, unless this deviates according to Article 2.2. Doctors at Soap checks the age of each client and records the BSN number of all clients.

2. Prior Consent

For the treatment to be performed, the Client's consent is required, for which the Client signs the treatment agreement before treatment.

Treatments with injectables performed by Doctors at Soap are prohibited for minors in the Netherlands. This means that a Client must be at least 18 years old. Only with a referral from the GP or medical specialist will Doctors at SOAP perform a treatment under the age of 18 for medical necessity.

Treatments by the skin therapist can take place at any age; for clients under 16, written consent from a parent or legal representative is required, and for clients aged 16 and 17, the clinic may require additional consent, depending on the nature of the treatment.

3. Care

Doctors at Soap exercises the care of a good healthcare provider in its work and acts in accordance with the responsibility arising from the guidelines of the profession and the applicable professional standard set by Doctors at Soap.

Doctors at Soap uses medicines and other medical aids for its work. These are registered and their origin can be traced.

Doctors at Soap will not refuse a request for referral to another competent healthcare provider. If desired, Doctors at Soap will discuss the results of the second opinion with the Client.

4. File

Doctors at Soap completes a digital file regarding the Client's treatment.

If necessary, Doctors at Soap makes notes in the digital file regarding the health of the Client and the procedures performed.

At the Client's request, a copy of the medical file can be requested from Doctors at Soap. This must be done personally. For this, the client must provide identification.

At the Client's request, Doctors at Soap can add a statement issued by the Client regarding the documents included in the file to the file.

Doctors at SOAP deletes a file at the Client's request. The Client receives a request for destruction. This must be filled in and sent. Upon receipt of this form, the request will be assessed. If there are no objections, the Client receives a confirmation with the request to sign and return it. A maximum of 3 months after receipt of this confirmation, the requested data will be destroyed. The request for destruction is contested. Destruction is omitted if it is reasonably plausible that retention is of significant importance to the Client and if destruction is not allowed according to the law.

5. Confidentiality

Doctors at SOAP does not provide information to third parties without the Client's consent, except in the cases specified in Article 5.2 and 5.3.

As far as the law does not stipulate otherwise, the provision of data and access to a third party only takes place as long as it does not harm the personal privacy of another person.

Third parties as referred to in the first paragraph do not include:

• a. Those directly involved in the execution of the treatment agreement.

• b. The parents who have authority over the Client or the guardian, if he or she has permission for this.

• c. Employees of Doctors at Soap who need access to the file to perform their duties.

6. Information and Cooperation Obligation

The Client provides Doctors at Soap, in response to its questions, with the information and cooperation to the best of their knowledge for the execution of the treatment agreement. This also includes showing identification (passport, identity card or driving license).

7. Personal Data

Doctors at Soap handles personal data confidentially. The Client's contact details are used to speak to the Client by phone, email or post, answer questions, and share information regarding the treatment with the Client.

8. Complaints Procedure

• Doctors at Soap has an extensive complaints procedure available on the website.

• Complaints about the execution of the treatment agreement must be submitted to Doctors at Soap in a timely, complete and clearly described manner via email or post.

• Doctors at Soap will respond to a complaint as soon as possible, but no later than within 6 weeks.

• If the Client and Doctors at Soap cannot resolve the issue, the complaint can be submitted to an independent complaints committee of DOKH. Doctors at Soap is affiliated with this. The complaints commissioner of Doctors at Soap will inform the Client about the procedure to follow.

9. Payment Conditions

• Treatments performed at Doctors at Soap must be paid for either immediately after the treatment or in advance. It is not possible to pay afterwards or in installments.

• At Doctors at Soap, it is possible to pay by debit card, cash, or credit card (excluding American Express). Payment with crypto is not possible.

• Doctors at Soap reserves the right to change the treatment rates without prior notice.

10. Rescheduling and Cancellation Terms

If the Client cannot attend the appointment with a practitioner, the Client must notify Doctors at Soap 48 hours in advance via phone or email. The cancellation is recorded by Doctors at Soap when the client calls or their email is received by the organization. If the client does not cancel or cancels late within 48 hours, then Doctors at Soap is obliged to charge 100 euros cancellation fee for appointments scheduled with the skin therapist. This only applies to appointments with a skin therapist and not for appointments with other healthcare providers within Doctors At Soap.

11. Gift Vouchers

• Digital gift vouchers from Doctors at Soap are personal and non-transferable.

• They are valid for up to 24 months from the date of issue.

• Digital gift vouchers can be used for all treatments offered at Doctors at Soap.

• A gift card or the remaining balance thereof will not be paid out in cash and cannot be exchanged for money.

• If the value of the treatment is higher than the voucher's balance, the difference must be paid.

• Loss, theft, or unauthorized use of the digital gift voucher is at the holder's risk; Doctors at Soap is not liable for this.

12. Law

All agreements are governed solely by Dutch law.

Doctors at SOAP is part of Doctors at SOAP BV.